OPEN AN ACCOUNT

To open an account, simply fill out our online application form. Applying for an account is a quick and simple process. You can access our application form 24 hours a day. We will require complete and accurate details in order to establish your identity and carry out anti-fraud and security checks.

You may need to provide an investment code to register

You may be granted an account straight away, however, in some circumstances we will require further information from you. Although we require employment details, we will not contact your employer as part of the application. We do not take any applications over the phone.

We accept international applications, however, some territories are restricted due to legal and regulatory reasons. For more information on your country visit our application form or contact our back office team.

We are required by law to make sure our service is appropriate for you, so before submitting your application please make sure that you read our terms and conditions and that you understand and are comfortable with the risks involved with financial trading.

HOW TO

TRADE from One ACCOUNT

You do not need to have separate accounts to trade with us.

HOW TO

OPERATE MORE THAN ONE ACCOUNT

In the majority of circumstances it is not possible to open more than one account.

HOW TO

AVOID INACTIVITY CHARGES

We do not charge you for holding an account with Coinfx24 or charge inactivity fees like some providers. There are no joining fees, contracts to sign or obligation to trade. Your account would be deactivated after 1 weeks of registration without funding. You can always reactivate it

HOW TO

OPERATE AN ACCOUNT IN A DIFFERENT CURRENCY

We offer accounts in GBP, USD or EUR. This is not a conclusive list and we are happy to look at requests for accounts in other denominations on a case by case basis.

For further information with regards to foreign currency accounts please call our Customer Services Team on info@coinfx24.com

HOW TO

UPDATE ADDRESS DETAILS AND PERSONAL INFORMATION

You can update your address details and personal information online at www.coinfx24.com. Simply log in to your account, go to ‘My Account’ and select ‘Edit my details’.

Here you can update your postal address, correspondence address, email address, phone numbers and security details. Once you have updated your details you will need to enter your password and then click ‘Submit changes’.

HOW TO

VIEW AND EDIT TRADING STATEMENTS

Trading statements can be viewed online at www.coinfx24.com within ‘My Account’, ‘Account History’, ‘Statements’. 

HOW TO

RECEIVE ACCOUNT STATEMENTs

You will receive a reminder email once a week to inform you that your statement is ready to be viewed online. We do not send out paper statements although we are happy to provide one at your request.

HOW TO

GIVE SOMEONE POWER OF ATTORNEY OVER AN ACCOUNT

You can request a power of attorney form be sent to you by sending an email to info@coinfx24.com or contacting live chat. Please ensure that you read the document carefully and complete the form in full, sign and have it witnessed before returning it to us. Once received, we will be able to set up the power of attorney on your account.

HOW TO

LOG IN IF I HAVE FORGOTTEN MY PASSWORD AND/OR USERNAME

If you have forgotten your Coinfx24 password, account number or username you can click on ‘Forgotten Password Details’ on the login page and follow the instructions to either create a new password or to have your account number or username sent to you.

If you are attempting to log in but receive a message saying that your password is invalid or your account is locked, please contact live support. You can also contact us at info@coinfx24.com for assistance.

HOW TO

CLOSE MY ACCOUNT

If you would like to close your account we would need written notice via email, post . We would always like to hear if there is any particular reason for why you may want to close your account.

Any feedback that you could give us which might help us improve our service would be gratefully received.

HOW TO

REACTIVATE MY ACCOUNT

If your account has been suspended please contact our Back Office on info@coinfx24.com with account number or email to hand, for help in reactivating.

If your account has previously been closed and you wish to reopen it, we would need written notice and your details (name, account number) via email or and we will happily re-open it for you.

HOW TO

USE MY ACCOUNT IF I HAve moved abroad

In most cases you will be able to continue to use your account.

If you are in any doubt as to whether it is legal or not to use your account in the country where you have moved then we strongly advise that you check with the relevant authorities first before using your account.

We will happily assist you with any enquiries, please direct them to info@coinfx24.com.