In the unlikely event that you feel dissatisfied with any respect of our service, the Compliance Department will undertake an independent assessment of the complaint with a view of understanding what did or did not happen and assess whether we have acted fairly and examine if Coinfx24 has met all of its contractual obligations. A comprehensive written response will be provided within a maximum of eight weeks of receipt of the original complaint.

If you need to contact our Compliance Team please write to us at or send a letter to the following address:

Compliance Dept.
Coinfx24 Limited
288 Ainslie St #1f
NY 11211 , USA

Coinfx24 Ltd is required to provide a copy of its complaints handling procedures on request to eligible complainants.